Satisfaction Guarantee
& Warranty
Our promise: confidence in your choice, care for your home, and support after installation.
Satisfaction Guarantee & Returns
We want you to feel confident in your custom window coverings. Our promise applies to custom-made orders, too.
1. Your 15-day satisfaction guarantee
If you are not happy with the result, contact MiraMatic within 15 days after installation to request a remake or a return and full refund, including the original installation charges.
You only need to notify us within the 15-day period. The discussion, removal arrangements and refund processing can take place afterwards. We will discuss your concerns and arrange the next steps with you.
2. One remake, with a refund option
Each affected window covering may be remade once under this satisfaction guarantee. We will agree the changes with you before proceeding. If you are still not satisfied after that remake, you may return it for a full refund, including the original installation charges. Additional satisfaction remakes are not included.
After the remake is installed, you have a fresh 15-day period to notify us that you would like a return and refund. Removal and refund processing may take place afterwards.
The remake limit applies to satisfaction requests and does not reduce your rights under our product warranty, fit guarantee, or applicable law.
3. Installation holes and surface finishing
If the window coverings are removed, normal mounting holes may remain. We will make reasonable efforts to fill these holes with suitable caulk or spackle. Painting and restoration to the previous surface condition are not included, and we cannot guarantee that filled holes will be invisible.
4. Previously installed window coverings
If you authorize us to remove and dispose of your old window coverings, they cannot be retrieved or reinstalled once disposed of. A return of your new window coverings does not reverse that disposal.
5. Fair use and future orders
This guarantee supports genuine customer satisfaction. A product does not need to have a quality defect to qualify for a satisfaction return.
We may decline new orders after reviewing a documented pattern of repeated returns of non-defective products, or evidence of deliberate misuse or misrepresentation. We assess the circumstances fairly and individually, in accordance with applicable law.
Any decision about future orders will not cancel a valid refund, warranty claim, or other obligation relating to an existing purchase.
6. Your legal rights
This satisfaction guarantee is separate from your product warranty and does not limit your rights under applicable consumer-protection law.
To discuss a remake or return, email info@miramatic.ca or call (403) 774-9686.
Warranty at a Glance
Our warranty structure is designed to be clear and transparent.
Below is a simplified overview of coverage. Full terms are outlined in your sales agreement.
Shutter Systems
| Component |
Essential Coverage [Parts] |
Comprehensive Coverage [Parts + Labour] |
|---|---|---|
| Shutter Systems |
25 Years (Up to OEM Terms Apply) |
5 Years |
Blind and Shade System - Indoor & Outdoor
MiraMatic Product Line
| Component |
Essential Coverage [Parts] |
Comprehensive Coverage [Parts + Labour] |
|---|---|---|
| Structural Components | 5 Years | 5 Years |
| Fabric | 5 Years | 5 Years |
| Premium Motor Systems | 5 Years | 5 Years |
| Essential Motor Systems | 5 Years | 5 Years |
| Rechargeable Batteries | Up to 3 Years (Model Dependent) | Up to 3 Years (Model Dependent) |
Standard Product Line
| Component |
Essential Coverage [Parts] |
Comprehensive Coverage [Parts + Labour] |
|---|---|---|
| Structural Components | 5 Years | 1 Year |
| Fabric | 5 Years | 1 Year |
| Premium Motor Systems | 5 Years | 1 Year |
| Essential Motor Systems | Up to 3 Years (Model Dependent) | 1 Year |
| Rechargeable Batteries | Up to 3 Years (Model Dependent) | 1 Year |
Standard products include Elite Window Fashions and Maxxmar.
Your product line, motor and battery models, and exact warranty periods will be confirmed in your sales agreement. Rechargeable battery coverage excludes normal capacity loss; see the motor and battery care terms below.
If you need assistance with your window coverings, we are here to help.
MiraMatic Warranty
Simple language, easy to understand.
At MiraMatic, our warranty is designed to be transparent and structured by component and duration, so you always know what is covered and for how long — presented in straightforward, easy-to-understand language.
1. Coverage Definitions
For clarity, the following terms apply throughout this warranty:
Essential Coverage
Covers replacement parts for approved manufacturing defect claims. Labour, service visits, and associated costs are not included.
Comprehensive Coverage
Covers replacement parts and labour for removal, reinstallation, and service related to approved manufacturing defect claims.
How the coverage periods work
The two columns describe overlapping coverage periods; they are not added together. Comprehensive Coverage includes both parts and labour for its stated period.
For the MiraMatic blind and shade product line, structural components, fabric, premium motors and essential motors have five (5) years of parts and labour coverage. Rechargeable batteries have up to three (3) years of parts and labour coverage, depending on the battery model.
For the Standard product line, Comprehensive Coverage is one (1) year. After that, any remaining Essential Coverage applies to parts only. Shutter systems follow their separate coverage shown above.
2. Applicability
This warranty applies to products supplied and installed by MiraMatic for residential use only.
Warranty benefits are provided at no cost to the original purchaser for residential installations, subject to the terms below.
This warranty is non-transferable.
Proof of purchase and installation date may be required to validate coverage.
The final warranty terms applicable to each project are defined in the signed sales contract.
The Standard product line includes partner-brand products such as Elite Window Fashions and Maxxmar. Your product line and the selected motor and battery models will be identified in your sales agreement.
The coverage on this page describes MiraMatic’s warranty and service coverage. Any separate manufacturer warranty remains subject to that manufacturer’s terms.
3. Structural Coverage
Structural components are covered for five (5) years under Essential Coverage against manufacturing defects in materials and workmanship under normal residential use.
Structural components include:
Headrails and tubes
Brackets and mounting hardware
Clutch systems
Spring mechanisms
Cord locks and chain drives
Internal manual operating systems
Structural framework components
Labour coverage for structural components applies according to the product line purchased:
MiraMatic Line: Five (5) Years Comprehensive Coverage
Standard Lines: One (1) Year Comprehensive Coverage
Motorized assemblies, motor gearboxes, electronic controls, circuit boards, wiring, and battery systems are excluded from structural coverage and are covered separately under Motorized Systems.
4. Fabric Coverage
Fabric is covered for five (5) years under Essential Coverage against manufacturing defects in materials and workmanship under normal residential use.
Fabric coverage applies to defects in construction or material integrity.
Labour coverage for fabric applies according to the product line purchased:
MiraMatic Line: Five (5) Years Comprehensive Coverage
Standard Lines: One (1) Year Comprehensive Coverage
Textile materials naturally vary within commercial tolerances. The following are not considered manufacturing defects:
Normal wear and aging
Pin holes
Gradual softening or minor dimensional changes
Discoloration due to prolonged UV exposure
Minor pinholes or variations within industry tolerance
Dye lot variations or slight differences between showroom samples and finished product
5. Motorized Systems & Electronics
Your product line, motor and battery models, and applicable coverage periods will be confirmed in your sales agreement. Motorized assemblies and electronics are covered separately from structural components.
MiraMatic product line
Premium and essential motor systems: five (5) years Essential Coverage and five (5) years Comprehensive Coverage. Parts and labour are included for five years.
Rechargeable batteries: up to three (3) years Essential Coverage and the same model-dependent period of Comprehensive Coverage. Parts and labour are included for the battery warranty period stated in your sales agreement.
Standard product line
Premium motor systems: five (5) years Essential Coverage and one (1) year Comprehensive Coverage.
Essential motor systems: up to three (3) years Essential Coverage, depending on the model, and one (1) year Comprehensive Coverage.
Rechargeable batteries: up to three (3) years Essential Coverage, depending on the model, and one (1) year Comprehensive Coverage. After the first year, any remaining Essential Coverage is for parts only.
What the battery warranty covers
Rechargeable batteries are consumable components. Like a phone battery, they gradually lose capacity with age and use. Normal capacity loss and the resulting reduction in run time are not manufacturing defects.
The battery warranty covers a battery that ceases to function because of a manufacturing defect within its applicable warranty period, under normal use and proper care. It does not cover failure or damage caused by neglect, misuse, failure to follow the supplied care instructions, incompatible charging equipment, or unauthorized modification.
Battery care
For batteries that require periodic charging, MiraMatic recommends recharging at least every six months, even if charge remains or the shade is rarely used. Follow the specific model's charging instructions if they differ.
Recharge sooner when the low-battery indicator appears. Avoid repeatedly running the battery completely flat, and do not leave it fully discharged for long periods.
Use the approved charger and disconnect it when charging is complete, unless the manufacturer approves continuous connection or an approved solar-charging setup. Charging arrangements vary by model.
Keep motors, batteries and chargers dry and within the manufacturer's specified operating conditions.
Moisture and electrical exclusions
Motor and battery failures caused by excessive humidity, steam, condensation or water exposure, including bathroom moisture, are not covered. Products must be suitable for their installation environment and used within the manufacturer's specifications.
Motor assemblies include the complete motor unit, gearbox, internal mechanical drive components, electronic boards, wiring and control interfaces. Damage caused by improper wiring, power surges or unauthorized modification is excluded. Electrical work must comply with manufacturer guidelines.
6. Initial Inspection & Warranty Claim
Please inspect your window coverings after installation and report visible damage or installation concerns within thirty (30) days.
If a manufacturing defect becomes apparent later, report it within thirty (30) days of discovery. The defect must fall within the applicable warranty coverage period.
The initial inspection period does not shorten the warranty periods stated above. Proof of purchase, the installation date and details or photographs of the issue may be requested to assess a claim.
7. Exclusions & Surcharges
This warranty does not cover:
Normal wear and tear, including normal gradual loss of rechargeable battery capacity
Damage caused by misuse, abuse, neglect, accidental damage, or failure to follow supplied care instructions
Unauthorized modifications or third-party repairs
Improper electrical work or power surges
Damage caused by excessive humidity, steam, condensation, water, or excessive heat, including moisture-related motor or battery failures in bathrooms
Fabric discoloration due to UV exposure
Products installed outside manufacturer specifications
Commercial, rental, or non-residential installations
MiraMatic’s responsibility under this warranty is limited to repair or replacement of covered components as outlined above.
MiraMatic shall not be liable for incidental, consequential, or indirect damages arising from product failure, including but not limited to damage to surrounding property or loss of use.
Trip surcharges may apply for service locations more than 50 km outside Calgary city limits.
8. Goodwill & Courtesy Support
While labour coverage applies only within the stated Comprehensive Coverage period, MiraMatic is committed to supporting our products beyond the formal warranty term.
After the comprehensive labour coverage period has expired, service may be available at preferred labour rates.
For subsequent homeowners within the original comprehensive labour coverage period, service may be available at preferred labour rates.
All goodwill service support is subject to product condition, service location, and parts availability.
9. Warranty Terms & Updates
The final warranty terms shall always be as stated in the original sales contract. In the event of any inconsistency or contradiction, the warranty terms outlined in the sales contract shall prevail.
Warranty coverage applies to orders placed after the policy effective date and may be updated for future orders. Updates will not retroactively reduce the coverage agreed for existing orders or prior installations.
Nothing in this warranty limits rights or remedies that cannot be excluded under applicable consumer-protection law.
10. Our Commitment
If you ever have a concern about your window coverings, please contact us directly.
The warranty terms above explain how coverage works, but our approach is straightforward — we stand behind our work and take concerns seriously.
We believe in good-faith service and long-term relationships, and we will always work toward reasonable solutions whenever possible.